ANTALYA ASSİSTANCE

Antalya Assistance provides technical and medical services for insured travelers.   Our purpose is to provide an award-winning service and assistance in Antalya and everywhere in Turkey together with hundreds of our professional service providers.  Our Call Centre is divided into two productive departments, the Technical Support “Blue Room” and the Medical Support “Red Room” where all the organizations of our clients are being held.  Our Call Centre is operated by skilled and professional Russian, German, Turkish and English speakers.

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RED ROOM

Bu bölümde alarm merkezi, Acil Tıbbi Danışmanlık, Tıp Merkezine Sevk, Yerinde Doktor Muayenesi, Tıbbi Takip, Tıbbi Maliyet Kontrolü, Hastane Masrafların Ödemesi, Kara ve Hava Ambulans Organizasyonu, Çeşitli Etkinlikler için Tıbbi Destek, Sedyeli Hastalar İçin Uçak Rezervasyonu, Medikal Refakati, Tıbbi Danışmanlık, Sağlık Kurumlar Hakkında Bilgilendirme ve Uçabilir Raporu Temini hizmetleri verilmektedir.

BLUE ROOM

Bu bölümde Otel araştırma ve organizasyonu, Acil durumlarda bilgi verme, Seyahat esnasında pasaport veya para kaybolduğunda bilgi yardımı, Nakit para temini, Bagaj kaybı takibi, Bilet rezervasyon ve satın alma, Araç kiralama ve taksi hizmetleri, Ebeveynleri hastalanan ya da kazazede olan çocukların evlerine ulaştırılması, Telefonda kısa çeviriler, Kaza durumunda oluşacak yasal sürecin avukat eşliğinde takip edilmesi, Seyahat sırasında kaybolan yasal evrakların takibi ve tedarik etme işlemleri, Tıbbi rapor ve belgelerin çevirisi, Talep edildiğinde yeminli tercüman ve noter onayı, Çekici hizmetleri, Yol Yardımı, Araç kiralama, Araç arızalarında, aracın tamirine kadar geçen süre için otel rezervasyonu yapılması, Kaza durumunda resmi rapor ve belgelerinin, sigorta adına temini hizmetleri verilmektedir.

RED ROOM

Emergency Hotline

Is open every weekdays 08.30–18.30 and weekends between 08.30–16.00(GMT+2) / For Contracted Corporations 24 hours

Medical Support

Provide necessary road assistance to transport the patients to the nearest medical centers

Emergency Medical Examination

Provide first aid treatment and various clinical assistance

Medical Follow-ups

Provide necessary check-up procedures and coordination of our company doctor to the hospital while in the process of treatment

Payments of Hospital Expenses

Settling of payments upon approval from insurances and health organizations

Examination by the Doctor-in-charge

We conduct examinations/treatments to the exact location of the patient

Medical Cost Control

Managing the expenses of hospital and health insurances

Land and Air Ambulance Assistance

Worldwide emergency assistance for patients to be escorted by doctors and nurses, providing road ambulance, air ambulance or helicopter transfer

Travel Reservations for patient in stretcher

Organization of flight Reservation/ticketing and requisition for 5 to 6 convertible cabin seats for easy accommodation of patients travelling in stretchers

Consultation of Medical Records

Examination of patient’s hospital records under the direct supervision of a physician or health professional

Medical Assistance for various services

Organizing of medical facilitation such as ambulance, nurses, doctors and medical team in the area of accident

Medical Escort

Providing escort from a doctor or nurse

Proper advice about Health Institutions

Providing accurate information about government and private health services

Flight Capability

Providing appropriate medical report for the patient whose traveling in stretcher through air ambulance or aircraft

BLUE ROOM

Information and Services

  • - Assistance for Hotel search and other organizations
  • - Relaying necessary information in case of emergency
  • - Relaying information for lost passports, cash or credit cards
  • - Emergency Cash Transfer
  • - Luggage and Baggage tracking
  • - Flight reservations and ticketing
  • - Car Renting and taxi assistance
  • - Reaching the children of the patients in case of accident or medical emergency

Legal and Translation Services

  • - Precise Telephone translation
  • - Applying legal procedures declared by a lawyer in case of accident or emergency
  • - Tracking procedures for any lost legal papers and documents
  • - Translation of medical report and documents
  • - Providing legal documents coming from certified translators and notary public offices

Automobile Services

  • - Vehicle Towing
  • - Road Assistance
  • - Car Rentals
  • - Providing hotel accommodations while the vehicle is in repair
  • - Preparing of necessary documents and reports provided by insurance companies

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